Introducing Zelle® - a fast, safe and easy way to send money in minutes1 to your friends and family, right from the MNB mobile app. Zelle makes it easy to send money to or receive money from people you trust - no matter where they bank2. Find Zelle in your MNB app.
Send money directly from your account to theirs - typically in minutes1
Send or receive money right from your MNB app.
Send money to almost anyone you know2 using just an email address or U.S. mobile phone number.
Log in and go to your menu. Scroll down until you see "Send Money with Zelle®". Then, enroll with your U.S. mobile number or email address to get started.
Select someone from your mobile device's contacts (or add a trusted recipient's email address or U.S. mobile phone number), add the amount you'd like to send and an optional memo, review, then hit "Send."
WHEN RENT IS DUE BUT YOUR ROOMMATE'S ON THE ROAD
Use Zelle to get rent without calling a house meeting.
WHEN IT'S TIME TO SETTLE-UP WITH THE SITTER
Move money from your account to theirs within minutes.1
1. What is Zelle?
Zelle is a fast, safe and easy way to send money directly between almost any bank accounts
in the U.S., typically within minutes1. With just an email address or U.S. mobile phone number,
you can send money to people you trust, regardless of where they bank2 .
2. Who can I send money to with Zelle?
You can send money to friends, family and others you trust2 with a bank account in the U.S.
We recommend you ask your recipient to enroll with Zelle before you send them money. This
will help them get your payment more quickly. If your recipient is not enrolled, they will receive
a notification asking them to enroll before they can receive your payment.
3. How do I use Zelle?
You can send, request, or receive money with Zelle. To get started, make sure you are
enrolled in Malvern National Bank’s mobile banking app, and select “Send Money with Zelle® ”
Enter your email address or U.S. mobile phone number, receive a one-time verification code,
enter it, accept terms and conditions, and you’re ready to start sending and receiving with
To send money using Zelle, simply select someone from your mobile device’s contacts (or
add a trusted recipient’s email address or U.S. mobile phone number), add the amount you’d
like to send and an optional note, review, then hit “Send.” In most cases, the money is
available to your recipient in minutes1.
To request money using Zelle, choose “Request,” select the individual(s) from whom you’d
like to request money, enter the amount you’d like to request, include an optional note, review
and hit “Request”3 .
To receive money, just share your enrolled email address or U.S. mobile phone number with a
friend and ask them to send you money with Zelle.
4. Someone sent me money with Zelle, how do I receive it?
If you have already enrolled with Zelle, you do not need to take any further action. The money
will move directly into your bank account, typically within minutes1 .
If you have not yet enrolled with Zelle, follow these steps:
5. What types of payments can I make with Zelle?
Zelle is a great way to send money to family, friends, and people you are familiar with such as
your personal trainer, babysitter or neighbor2.
Since money is sent directly from your bank account to another person’s bank account within minutes1 , Zelle should only be used to send money to friends, family and others you trust. Neither MNB nor Zelle offer a protection program for any authorized payments made with Zelle – for example, if you do not receive the item you paid for or the item is not as described or as you expected.
6. Are there any fees to send money using Zelle?
MNB does not charge any fees to use Zelle. Your mobile carrier’s messaging and data rates
may apply. Inquire with your wireless provider for more information.
7. What if I want to send money to someone whose bank doesn’t offer
You can find a full list of participating banks and credit unions live with Zelle here.
If your recipient’s bank isn’t on the list, don’t worry! The list of participating financial institutions
is always growing, and your recipient can still use Zelle by downloading the Zelle app for
Android and iOS.
To enroll with the Zelle app, your recipient will enter their basic contact information, an email
address and U.S. mobile number, and a Visa® or Mastercard® debit card with a U.S. based
account (does not include U.S. territories). Zelle does not accept debit cards associated with
international deposit accounts or any credit cards.
8. How does Zelle work?
When you enroll with Zelle through the Malvern National Bank app, your name, the name of
your bank, and the email address or U.S. mobile number you enrolled is shared with Zelle (no
sensitive account details are shared – those stay with MNB.) When someone sends money to
your enrolled email address or U.S. mobile number, Zelle looks up the email address or
mobile number in its “directory” and notifies MNB of the incoming payment. MNB then directs
the payment into your bank account, all while keeping your sensitive account details private.
9. Can I use Zelle internationally?
In order to use Zelle, the sender and recipient’s bank accounts must be based in the U.S.
10. Can I cancel a payment?
If your recipient has not yet enrolled with Zelle, the payment will remain pending and the money will not move from your account. If the recipient does not enroll within 14 days, the payment will expire, and the transaction will need to be made again.
If the person you sent money to has already enrolled with Zelle, the money is sent directly to
their bank account and cannot be canceled. This is why it’s important to only send money to
people you trust, and always ensure you’ve used the correct email address or U.S. mobile
number when sending money.
If you sent money to the wrong person, we recommend contacting the recipient and
requesting the money back. If you aren’t able to get your money back, please call us at 501-
332-6955 so we can help you.
11. How long does it take to receive money with Zelle?
Money sent with Zelle is typically available to an enrolled recipient within minutes1.
If you send money to someone who isn’t enrolled with Zelle, they will receive a notification
prompting them to enroll. After enrollment, the money will move directly to your recipient’s
account, typically within minutes1.
If your payment is pending, we recommend confirming that the person you sent money to has
enrolled with Zelle and that you entered the correct email address or U.S. mobile phone
If you’re waiting to receive money, you should check to see if you’ve received a payment
notification via email or text message. If you haven’t received a payment notification, we
recommend following up with the sender to confirm they entered the correct email address or
U.S. mobile phone number.
Still having trouble? Please give the MNB customer support team a call at 501-332-6955.
12. Will the person I send money to be notified?
Yes! They will receive a notification via email or text message.
13. Is my information secure?
Keeping your money and information safe is a top priority for MNB. When you use Zelle within
our mobile app or online banking, your information is protected with the same technology we
use to keep your bank account safe.
14. What if I get an error message when I try to enroll an email
address or U.S. mobile number?
Your email address or U.S. mobile phone number may already be enrolled with Zelle at
another bank or credit union. Call our customer support team and ask them to move your
email address or U.S. mobile phone number to MNB so you can use it for Zelle.
Once customer support moves your email address or U.S. mobile phone number, it will be
connected to your MNB account so you can start sending and receiving money with Zelle
through the MNB mobile banking app and online banking. Please call MNB customer support
at 501-332-6955 for help.
15. I'm unsure about using Zelle to pay someone I don't know. What should I do?
If you don't know the person, or aren't sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle for these types of transactions. These transactions are potentially high risk (just like sending cash to a person you don't know is high risk). Neither MNB nor Zelle offers a protection program for any authorized payments made with Zelle - for example, if you do not receive the item you paid for or the item is not as described or as you expected.
Unlock the full potential of your mobile banking app by using Zelle. Enjoy the benefits of a fast, safe and easy way of sending and receiving money in minutes.1
Find More Information at www.zellepay.com
1Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle.
2Must have a bank account in the U.S. to use Zelle.
3In order to send payment requests or split payment requests to a U.S. mobile number, the mobile number must already enrolled with Zelle.
*Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.